Service & Repair
We offer a full service and repair facility for domestic sewing, overlock and embroidery machines. Your machine can be dropped off in person to our branch location in Rochdale. Your machines should include the power lead, foot control, bobbin and bobbin case, and standard presser foot. If you are experiencing problems with a particular material or thread type, please include a sample of both so our technicians can identify any potential issues and provide you with advice and guidance.
If you live outside our local area, you are welcome to send your machine to us by courier (always use the original manufacturers packaging, where this is not possible package your machine well in thick wall carboard boxes using bubble wrap, packing peanuts and polystyrene to provide cushioning and protection). We recommend you insure your machine for the current replacement value should the worst happen.
With the vast array of makes & models from yesteryear to modern day there are simply far too many to provide a specific price for repair and/or service over the phone. We work on a category system as follows:
|Mechanical Straight Stitch / Zigzag
|Mechanical Satin / Embroidery / Cam
|Overlock / Coverlock / Hemmer
|Electronic – LCD Screens
|Computerised Touch Screen
Our service charges start from £40. Our repair charges start from £35. Parts charged separately. BUT it really depends on which category your machine falls into!
All machines that come to us for repair or service are booked into our system and assigned unique tag number. A £20.00 deposit is taken when the machine is booked in, this will be taken off the final amount due when the machine is returned. If you are sending your machine to us by courier, please click below to pay your deposit online. It is helpful if you send a printout of your invoice with your machine.
Industrial Machines - Including those in home use
Due to their size and weight we can provide onsite service and repair for our customers with industrial machinery. Our call out charge is fairly and accurately rated based on your location. Please provide us with the postcode where the machine is located so we can quote you correctly.
Get in touch
You can contact us for further details of our Service and Repair in the following ways;
Drop Off Centres
We’ve set up 'drop off' and 'pick up' points in Oldham for you to take your machine for Service and Repairs. We’ll collect it and bring it back, ready for you to collect, and we'll contact you directly as we usually do.
Please ring or email us when you have dropped off a machine so that we can collect it asap. Thank you.
You can take your machine to:
Q Print Opening Hours
Q PRINT (formerly Sophie’s Crafts), 2 Greenwood St, Oldham OL4 2DB, telephone – 0161 652 6666
Monday to Saturday
9.00 – 5.00pm
Need a quick repair ?
Introducing our Express 24-Hour Service & Repair Package, designed to get your machine back in action with speed and efficiency.
- Prompt Attention: For just an additional £25, our dedicated engineers will assess your machine within the hour.
- Fast-track Service: Available Wednesday, Thursday, and Friday for machines brought in before 11 am.
- Subject to Availability: This service is subject to availability and is dependent on parts ( if required ) being in stock.