Delivery Information

Delivery Information


Our general deliveries to the UK mainland are sent by Royal Mail 1st or 2nd class postal service. If ordered before 4pm, your order will normally be sent 1st class and should arrive the next day (excluding weekends & bank holidays), please note in exceptional circumstances, we ask you give orders dispatched via Royal Mail up to 14 days to be delivered.

Orders with a value over £30 will be sent recorded and a signature will be required upon delivery.

Domestic machines – are delivered FREE of charge contracted to an outside carrier (via Interparcel) who deliver Mondays to Fridays (excluding public holidays) between the hours of 8-30am and 5-30pm. A premium Saturday a.m. (9-00am to noon) delivery is available, at an additional charge of £30 per delivery for goods under 25KG, price on application for goods over 25KG; if you require this service, it must be specified at the time of ordering. Evening and Sunday deliveries are not available.

Reconditioned domestic machines – will incur a charge of £20 Under £150. Machines valued over £150 will require extra insurance available on request.

Extra-large / heavy products such as industrial sewing machines & ironers – will be sent on a 72-hour pallet delivery service. The pallet will be delivered to your chosen address and the driver will lower the pallet from his lorry outside your premises. At this point you will be responsible for the pallet and its contents. An adjustable spanner and scissors will be required for taking industrial sewing machines off their pallets.

Long Arm Industrial sewing machines – we negotiate day / time best suited with our technician & delivery vehicle. Prices upon request.

Horn Cabinets – Most Horn Cabinets take up to 28 working days to be delivered and installed by Horn’s team of delivery drivers. For smaller cabinets (that do not require installation), Chairs and Accessories delivery time will be up to 10 working days.

We regret that we are unable to specify exact delivery times for carrier services. All carrier deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.

We can deliver to Scottish Highlands & Islands, Channel Islands, Isle of White, Isle of Man & Ireland but the delivery cost will need to be quoted by one of our team, so please contact us on 01706 355529.