Terms & Conditions
Product Information - We reserve the right to amend, without notice: prices, description and / or details of all products and offers displayed on our website. All prices and offers shown on this site are subject to stock availability. E & OE. Every effort is made to ensure accurate information and descriptions. However, we will not be held responsible for errors or omissions displayed. All colours of products shown are intended for use as a guide and are not guaranteed to be accurate, as we have no control as to how they will display on your computer.
Shipping And Handling - Orders of £30.00 and over are shipped to mainland UK addresses FREE of charge unless stated otherwise. Smaller orders below £30.00 will carry a shipping charge of £5.00.
Delivery Schedule - Providing the items ordered are in stock, we will normally dispatch within two working days excepting weekends.
Back Orders - If your item is not in stock, we will put in on back order for you. You can cancel your order if you would rather not wait.
VAT - Prices shown on our website include VAT at the appropriate rate.
Credit Card Security - We use the most up-to-date and secure system available. Our secure payment gateway means that credit / debit card details cannot be viewed over the web. This system communicates between our bank and the customer’s bank or card provider, and because none of the card details are stored or downloaded, this information cannot be accessed and later used for fraud.
Product Warranty - Most of our sewing machines and overlockers come with a warranty. Full details are included with each product. Some parts & accessories do not carry a warranty.
Returns Policy - If you are not satisfied with a product purchased on our website, you may return it. This is in addition to your statutory rights as a consumer in the United Kingdom. The following terms and conditions will apply: The Customer must inform us by email of any intention to return the item(s) within 7 days of receipt of the goods. Where an item has arrived damaged in transit, the customer must inform us about this within 24 hours from receipt of the goods. We will advise the customer with regards to the method of return of the goods and the cost will be borne by us. We will pay the return carriage cost if the item was found to be faulty, transit damaged or if the item was sent by us in error. With the exception of items that were delivered and found to be damaged or faulty, the customer will pay the return carriage cost if the item was ordered in error, or if the customer simply does not want the goods. Under such circumstances, where items are being returned it is advisable that customers should select insured shipping, as we will not be held responsible for any loss or damage to goods returned for refund. Refunds will only be issued upon safe receipt of the goods being returned with the exception of items that were delivered and found to be damaged or faulty and reported to us within 24 hours. All goods being returned for a refund must be unused. They must also be returned in the packaging they were delivered in. Where payment has been made by credit/debit card, monies refunded can only be applied to the card which the customer used to make the original purchase. For security purposes, we may need to contact the customer to verify details. Where a refund is made, we will adjust the amount refunded to cover any items found to be missing from orders that have been returned. It is up to the customer to check that all goods being returned are complete before being packed up and returned. Please ensure that you carefully pack any items being returned to us. As the sender, the customer is responsible for the return carriage and we will not cover the cost of goods that get damaged in transit on their way back to us.
WEEE Regulations - The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK ‘s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. SA Sewing Machines is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. For example, if a customer bought a new sewing machine from us we would accept their old sewing machine and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol